Complaints Procedure
We are dedicated to providing you with a high quality service and we want to ensure that we maintain this at all times. If you feel we have not met your expectations please contact:
Thomas Miller P&I Limited | Paul O’Neill Tel: +44 (0) 20 7206 02428 Email: paul.oneill@thomasmiller.com |
Thomas Miller Insurance (Germany) GmbH | Helge Volger Tel: +49 40 38 90 739 58 |
Thomas Miller Specialty Underwriting Agency Ltd
Thomas Miller Specialty GmbH | Elliot Dunseath Tel: +44 (0)207 204 2108 |
Whether you are based in the United Kingdom or elsewhere you may also be able to refer this matter to the Financial Ombudsman Service. Their contact details are as follows:
The Financial Ombudsman Service
Exchange Tower
London E14 9SR
Help line: 0800 023 4 567
Switchboard: 020 7964 1000
For calls outside of the UK: +44 20 7964 1000
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
For our Canadian clients with HDI
If you have not received a final response from HDI and this is more than 56 days from the date of your complaint, or you are dissatisfied with the final response you have received, you may choose to refer your complaint to:
General Insurance OmbudService (GIO)
10th Floor,
4711 Yonge Street
Toronto
Ontario M2N 6K8
Phone: 1 877 225 0446
Website: www.giocanada.org
Online Complaint form: https://giocanada.org/submit-a-compaint/
HDI Global Specialty SE - Canada
https://www.hdi.global/legal-information-specialty/making-a-complaint/
Principles of Conduct for Insurance Intermediaries
To support best practice within the Canadian Insurance industry and meet Regulatory expectations for an Insurance Intermediary, TMS Canada is classified as a Broker but specialises in being a Managing General Agency. We will follow the same rules required as a broker and hence supporting the Canadian Insurance Services Regulatory Organizations (CISRO) Principles of Conduct for Insurance Intermediaries and the Registered Insurance Brokers of Ontario (RIBO) Code of Conduct.
Please find below some useful factsheets which are designed to help clients better understand what you can expect from RIBO licenced holders.
PDF’s and links here x 3 docs see below links
CISRO Conduct Guidance (ribo.com)
CISRO Conduct – link = Canadian Insurance Services Regulatory Organizations (CISRO) Principles of Conduct for Insurance Intermediaries (cisro-ocra.com)
RIBO Factsheet - link = RIBO_Conduct_Sheet_040622-fact_sheet.pdf (English)
French version - link = RIBO_Fact_Sheet_FRE.pdf
HDI Singapore - TO BE UPDATED
XXX XXXX XXX XXXX XXXX
Following this complaint procedure does not affect your rights to take legal action.